We want every cup and every gift to arrive exactly as it should. Please read this policy carefully before placing your order.
All Sales Are Final
Due to the nature of our food, personal care and custom-branded products, all sales are final. We are unable to accept returns or exchanges on opened or unopened latte pouches, soap and bath products, candles, chocolate, honey or any personalized or branded item.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 24 hours of delivery and we will work with you to resolve the issue. Include photographs of both the shipping box and the damaged contents so we can file a carrier claim where needed.
How to Reach Us
Email sip@cupandkind.ca within 24 hours of delivery with your order number and photographs. We reply to every message.
Items Unavailable After Ordering
If an item in your order becomes unavailable, we will contact you within 24 hours of purchase. Where appropriate, we may substitute it with a product of equal or greater value from one of our Canadian artisan partners.
Corporate Order Changes and Cancellations
Once production of a corporate order has begun, changes or cancellations may not be possible. Please review all order details, quantities, flavours, box colours and branding carefully before approving your order.
Lost or Stolen Parcels
We are not responsible for packages lost or stolen after delivery has been confirmed by the carrier. We will always assist you in filing a claim with Canada Post or UPS.
Warm Weather Shipping
Chocolate and other temperature-sensitive items are packed with care, but we cannot guarantee temperature-controlled shipping and are not responsible for melting or heat-related damage during transit.
Questions
If you are unsure whether something is covered, please email sip@cupandkind.ca before ordering and we will be happy to help.
