We currently ship within Canada only. Every order is packed by hand in Mississauga, Ontario and sent with care.
Shipping Locations
We currently ship within Canada only.
Processing Times
Processing times begin once payment has been received and approved.
- Personal orders: 2-4 business days
- Corporate orders: 10-14 business days
- Holiday season: processing times may extend due to high volume
You will receive an email confirmation once your order is packed and ready for shipment.
Shipping Methods
We use Canada Post, UPS and Chit Chats for all Canada-wide deliveries.
Shipping Rates: Personal Orders
- Shipping is calculated at checkout
- Express shipping: calculated at checkout (Canada Post, UPS or Chit Chats)
Delivery window: Monday to Friday. Weekend delivery may be available for an additional fee, subject to availability. Personal orders may be eligible for local delivery during peak seasons.
Shipping Rates: Corporate Orders
Corporate gift box orders have a minimum order quantity of 10 boxes.
- Shipping calculated at checkout (Canada Post, UPS or Chit Chats)
- Hand delivered by us: flat $50 GTA delivery (Mississauga, Brampton, Toronto, Etobicoke and Oakville)
Corporate shipping is quoted separately based on order quantity, destination and delivery requirements.
Corporate Bulk Shipping
Multi-address shipping is available for corporate orders and may require additional processing time and shipping charges.
- Each box is packed individually
- Shipping is billed per address
- Tracking numbers are provided for each parcel
- Delivery timelines vary by province
Bulk shipping requires a minimum of 10 business days for processing.
Order Tracking
All shipped orders include a tracking number. Tracking will be emailed automatically once your parcel is scanned by the carrier. If you do not receive your tracking number, please contact us at any time.
Artisan Availability Notice
Some items in our curated boxes are handcrafted in small batches. In rare cases, certain artisan products may require additional time. If your order includes a made-to-order item, our team will contact you within 24 hours with an updated delivery timeline.
Substitution Policy
In the rare event that an artisan product becomes unavailable, we reserve the right to substitute it with a product of equal or greater value from one of our Canadian maker partners.
Rush Orders
Need your gifts sooner? Rush production may be available depending on inventory availability and customization requirements. Additional fees may apply. Please contact us before placing your order.
Corporate Order Changes and Cancellations
Once production of a corporate order has begun, changes or cancellations may not be possible. Please review all order details carefully before approval.
Requested Delivery Dates
While we will make every effort to meet requested delivery dates, delivery dates cannot be guaranteed once a parcel has been handed over to the carrier.
PO Boxes
Some products and corporate gift boxes may not be eligible for delivery to PO Boxes. Please provide a physical shipping address whenever possible.
Incorrect or Incomplete Addresses
Please ensure your shipping address is accurate. If a parcel is returned due to an incorrect address, the customer is responsible for reshipping fees and any carrier return charges.
Delivery Issues and Delays
We are not responsible for:
- Delays due to weather
- Carrier backlogs
- Incorrect addresses provided by the customer
- Lost or stolen packages after delivery has been confirmed by the carrier
We will always assist you in filing a claim with the carrier if needed.
Warm Weather Shipping (Chocolate and Edibles)
While we take care to package temperature-sensitive items appropriately, Cup & Kind cannot guarantee temperature-controlled shipping and is not responsible for melting or heat-related damage occurring during transit.
Damaged Parcels
Please contact us within 24 hours of delivery and include photographs of both the shipping box and the damaged contents.
Food Product Disclaimer
Natural ingredients may vary slightly in colour, texture and appearance from batch to batch.
Questions
For anything to do with shipping or delivery, email us at sip@cupandkind.ca and we will get back to you.
